Three Reasons Why POP Displays are a Highly Effective Means for Retail Up-selling and Cross Selling

Chances are, you’ve experienced up-selling and cross selling firsthand. Any time the drive-through cashier asks if you’d like to “super-size” your meal or you’re considering purchasing a car with an upgrade to leather seats, you’ve been exposed to these marketing methods.

It’s one of the best, most effective tools in the salesperson’s playbook. If you’re not taking advantage of up-selling and cross selling you’re missing out on important revenues—and POP displays are a key element in helping you net those sales.

What is up-selling?

Up-selling occurs when you encourage customers to buy an item that is slightly better than the one they are considering. We see this all the time, such as selecting a computer with faster speed and more memory.

What is cross selling?

The purpose of cross selling is to encourage the buyer to purchase additional items that complement the one he or she has already purchased. Examples include the case to go with your new laptop or a chain lock and bike rack to go with the new bicycle you purchased.

How important are up-selling and cross selling?

These techniques can be very effective with both new and existing customers.

The chance of up-selling to a new customer is somewhere between 5 and 20 percent. Success in up-selling (and cross selling) to new customers rests in the ability of the POP display to adequately provide enough education to help the customer realize that an upgrade is in his or her best interest.

For an existing customer, the probability of up-selling increases dramatically — to 60 or 70 percent.

If you ignore the benefits of up-selling and cross selling, you’re losing revenue.

How can POP displays assist with up-selling and cross selling?

POP displays can be effectively used to convey the educational message that points the consumer in the direction of an additional product or a better version of the product they are considering. According to the Harvard Business Review, spending money on an impressive POP display often proves more productive than purchasing advertising and promotion expenditures.

Following are three reasons why POP displays are a highly effective means for retail up-selling or cross selling:

1. POP displays are valuable focal points to suggest add-ons.

By using a POP display as the focal point, it naturally points the customer’s attention to the variety of options available. Therefore, it is important that the superior product is located beside the lower-grade version, showing the contrast and value in the upgrade. Likewise with cross selling, the complementary products should be located nearby.

2. POP displays offer customer education.

So why is the more expensive printer better than another one? Consumers are interested in convenience and may not have time— or the inclination— to grab the attention of a sales clerk. Therefore, the POP display has the responsibility of clearly and concisely explaining the advantages of the purchase.

The POP display may include:
• References to a website for more information
• Testimonials from satisfied customers
• Bullet points to clearly outline product benefits
• Samples—such as fabric swatches

3. POP displays cater to “impulse buys.”

When was the last time you went to Office Depot, Staples, or another office supply store? At the checkout counter, you likely found wonderful examples of cross selling in the form of USB chargers, flash drives, lanyards and similar items.

By having these related objects readily available, customers can quickly access and purchase them, even if these weren’t the items for which they were shopping. The key to important checkout counter impulse buys is an effective POP counter display.

Watch and learn from others.

When was the last time you experienced an up-sell or cross sell? What were the factors that influenced your decision? We’re willing to bet that part of your decision was based upon a clear, concise message that outlined the advantages of making that choice. This is the same message you can convey through a customized POP display.

We’ll help you take advantage of these marketing strategies.

Perhaps you have a specific goal in mind, but aren’t sure how to transform it into reality. Don’t worry. We have decades of experience helping our retail clients gain more customers and achieve an excellent ROI for their POP displays.

Contact us to discuss how we can help you. We’d love to talk about your ideas and create a display that will help increase your bottom line.


Since 1977, McIntyre Manufacturing Group has created custom-designed displays with an uncompromised dedication to customer service. We utilize the latest technology and attention to detail to create the finest products with excellent craftsmanship. If you can dream it, we can create it. Contact us to see how we can bring your vision to life.